Client area
Cancel
one visitseveral visits
1Your situation
You can cancel one or more visits in a few seconds with the form below. Your situation is one of these two:
A single visit
48h
working hours before the visit
- Example: a Monday 9am visit must be cancelled by 9am on the previous Thursday.
- Telling only your housekeeper does not count as a cancellation.
- A late cancellation, or a visit made impossible, gives rise to a fee: a flat fee of €25 per visit.
An absence (holidays, trip…)
10 days
working days before you leave
- Your day, time and housekeeper are guaranteed for up to 4 weeks of absence a year in total.
- Beyond that, or after a long series of cancellations, we can no longer guarantee she will come back to you.
- What if she came anyway? See the ideas below.
Why these notice periods? Read this before you cancel CGU, art. 5
Step 2
What you should know
to keep your housekeeper
With service vouchers, regularity is not a detail: it guarantees your housekeeper’s job, and therefore the quality and continuity of your service.
What happens behind the scenes when you become a client
- 1
Your hours go into her contract
We add the weekly hours of your visits to her employment contract, through a formal amendment.
- 2
Those hours commit us
Once the amendment is signed, we pay your housekeeper for those hours whether the visit takes place or not, whatever the reason.
- 3
Every cancellation must be replaced
48 working hours is the average time we need to find and organise a replacement. Any shorter is very difficult, often impossible: a late cancellation therefore gives rise to a fee (a flat fee of €25 per visit).
Example: weekly visits over a year
visit on your usual slot4 weeks away (Easter, summer, Christmas): your slot is kept
10
working days' notice
Tell us about holidays and trips at least ten working days before you leave (for July and August: before 30 May), with our absence form.
4
weeks a year guaranteed
Your day, time and housekeeper are kept for up to four weeks of absence in total per calendar year.
48h
for a single visit
A one-off visit can be cancelled up to 48 working hours in advance (Monday 9am → by Thursday 9am). After that, a fee is payable.
What if she came anyway?
Your absence is the perfect time for everything that never fits into a regular visit. Even with fewer hours than usual, every visit you keep protects the continuity of the service, and your slot.
- Windows and frames, thoroughly
- Fridge, freezer and oven deep-cleaned
- Cupboards emptied and cleaned
- Wardrobe: seasonal changeover
- Curtains, throws and household linen washed and ironed
- Bedding washed, beds made for your return
- Skirting boards, lights and bookshelves dusted
- A clean, aired home on the day you return
Simply agree with us on how she accesses your home.
Long absences: what you should know
Cancelling one or two visits is manageable. Cancelling a whole series is different: to protect your housekeeper’s job, we have to give her other work, sometimes with a client from our waiting list. A replacement meant to be temporary may then become permanent, and we can no longer guarantee that she will come back to you on your return.
Our tips
- Summer: tell us about your July and August absences before 30 May, when we plan the summer schedules. After that date, we can no longer guarantee your housekeeper will be back with you on your return.
- Send us the year's known absences in one go: school holidays, trips, long missions.
- Keep the visits while you are away whenever you can.
- Often away? Choose a frequency you can really keep, rather than a weekly slot you cancel often.