Skip to content
Request

Service vouchers

Housekeeping

A housekeeper at your home within 5 working days · Brussels, its outskirts and Walloon Brabant · Approved company in all 3 Regions

Request a housekeeper

4 hrs of housekeeping a week208 hrs regained every year26 days of 8 hours for you

That time could be, for example:

  • –films
  • –workouts
  • –family evenings
  • –books read
  • –walks
  • –evenings for your projects
  • –weekend getaways
Your region

–

net gain per year

Value of this time

–

Real cost

–

Detailed simulation
Housekeeper cleaning the floor of an entrance hall

Looking after your home, week in, week out.

We take care of all your regular housework, so that your house or flat is spotless again after every visit:

  • Tidying and cleaning the living areas (bedrooms, living room, study), just the way you like it.
  • Floor cleaning: tiles, parquet, rugs, carpets and more.
  • Washing your bath towels, hand towels and tea towels.
  • Cleaning the kitchen and bathroom, descaling taps and grout.
  • And much more!

Our services are organised on a regular, long-term basis, with a minimum of 3 consecutive hours every two weeks, paid with service vouchers (titres-services / dienstencheques).

So that your housekeeper can work in good conditions and deliver results that live up to your expectations, it is important to provide her with the equipment and cleaning products your home needs. The right equipment helps her work more efficiently, comfortably and safely.

Housekeeper getting a bedroom ready

Services tailored to your wishes

Depending on your needs and on request*, your housekeeper can also take on occasional tasks that do not need doing at every visit:

  • Deep-cleaning the fridge.
  • Cleaning the windows.
  • Tidying and dusting your walk-in wardrobe.
  • Degreasing the kitchen cupboards and dusting the cupboards.
  • A thorough spring clean.
  • And so on.

* Get in touch with us to plan your housekeeper’s schedule together. You choose the days and times of her visits, and you can change the tasks, how often she comes and how long she stays at any time, provided you give us enough notice to put the changes in place.

TS-BXL staff member organising schedules at the office

Planning is at the heart of what we do.

Your needs do not fit a standard mould? That is exactly where our approach makes the difference.

How often you need us, a particular layout of your home, pets, large glass surfaces, delicate materials, time constraints, specific habits… we take the time to understand your situation and expectations down to the last detail.

Our team helps you by phone, at an appointment in one of our offices or by video call, to work out an arrangement that truly suits your daily life.

Once your needs are clear, we choose the housekeeper whose profile best matches the tasks and the rhythm you are looking for.

And because your time is precious, we have also digitised everything that can be: simpler exchanges, faster follow-up, documents that are easy to find… for a service that is as smooth as it is efficient, while we remain available for a personal conversation.

Book an appointment at our office
Housekeeper cleaning a large sliding glass door

Professionals at your service.

Because the quality of a service depends above all on the people who provide it, we take great care when recruiting our staff, looking at both their professional skills and their personal qualities.

Our housekeepers master every home-cleaning technique: the right use of cleaning products, care of different surfaces and materials, efficient work organisation, methods inspired by hotel-industry standards, laundry care and ironing, and more.

To keep standards high, we also offer ongoing training several times a year. It allows our team to refine their techniques, discover new ways of working and adopt the right habits in terms of ergonomics, safety and efficiency.

Map of the area served by TS-BXL: Brussels and its outskirts

Where we work

Our offices are in south-east Brussels, in Watermael-Boitsfort and Kraainem, at the heart of the area we have always served.

Since 2009, we have been helping clients throughout the Brussels-Capital Region and the Flemish outskirts, in every municipality within the area shown on the map, such as Kraainem, Wezembeek-Oppem, Zaventem and Tervuren.

Thanks to a stable, experienced team, we can offer close follow-up and react quickly, whether for regular visits or more specific requests.

We also work for a number of clients in Walloon Brabant. This area is harder to serve day to day, mainly because of travel times and traffic. New requests there are therefore considered case by case, depending on our team’s availability and the exact location of the visits.

Our commitments

Why choose TS-BXL?

At your service since 2009

More than 100 professional housekeepers

Approved company in all 3 Regions

Personal follow-up

Our method

A transparent process to find you the best possible housekeeper and support you throughout our time working together.

  1. getting in touch

    We receive your request for a housekeeper

    We look at your request and check how it fits with our availability. We then get back to you quickly with a proposed schedule. If we have no immediate availability, we let you know what we can offer in the short term and may suggest a temporary solution.

  2. organising our schedules

    We check and organise our schedules

    We try to match your preferences as closely as possible. If we need to depart from them slightly to help you sooner, we give you all the information you need to decide. Once you agree, we schedule your housekeeper’s first visits.

  3. scheduling the first visits

    We send you our collaboration agreement and, if needed*, arrange a meeting

    Before any visit starts, we always send you a collaboration agreement. It sets out, point by point, the terms and conditions of our services. * If you live in the Brussels-Capital Region, we are required to visit you at home before we can schedule your housekeeper.

    Read our terms and conditions

  4. the visits begin

    Your housekeeper comes to your home for the first time

    On the agreed date, your housekeeper comes to your home for her first visit. We ask you to be there to welcome her, show her around, explain how you would like things done, show her where the equipment and products are kept and answer her questions. We recommend you are present for the first 3 visits, but only the first one is compulsory.

  5. we ask for your feedback

    We check how satisfied you are

    After 2 or 3 visits, which is the time your housekeeper needs to settle in and get to know your home and your wishes, we get back in touch to see how things are going and how satisfied you are. If something is not right, we look at what can be improved, or whether a different housekeeper would better meet your expectations.

Regular visits

Plan your absences, keep your housekeeper

With service vouchers, regularity is not a detail: it guarantees your housekeeper’s job, and therefore the quality and continuity of your service.

What happens behind the scenes when you become a client

  1. 1

    Your hours go into her contract

    We add the weekly hours of your visits to her employment contract, through a formal amendment.

  2. 2

    Those hours commit us

    Once the amendment is signed, we pay your housekeeper for those hours whether the visit takes place or not, whatever the reason.

  3. 3

    Every cancellation must be replaced

    48 working hours is the average time we need to find and organise a replacement. Any shorter is very difficult, often impossible: a late cancellation therefore gives rise to a fee (a flat fee of €25 per visit).

Example: weekly visits over a year

visit on your usual slot4 weeks away (Easter, summer, Christmas): your slot is kept

  1. 10

    working days' notice

    Tell us about holidays and trips at least ten working days before you leave (for July and August: before 30 May), with our absence form.

  2. 4

    weeks a year guaranteed

    Your day, time and housekeeper are kept for up to four weeks of absence in total per calendar year.

  3. 48h

    for a single visit

    A one-off visit can be cancelled up to 48 working hours in advance (Monday 9am → by Thursday 9am). After that, a fee is payable.

What if she came anyway?

Your absence is the perfect time for everything that never fits into a regular visit. Even with fewer hours than usual, every visit you keep protects the continuity of the service, and your slot.

  • Windows and frames, thoroughly
  • Fridge, freezer and oven deep-cleaned
  • Cupboards emptied and cleaned
  • Wardrobe: seasonal changeover
  • Curtains, throws and household linen washed and ironed
  • Bedding washed, beds made for your return
  • Skirting boards, lights and bookshelves dusted
  • A clean, aired home on the day you return

Simply agree with us on how she accesses your home.

Long absences: what you should know

Cancelling one or two visits is manageable. Cancelling a whole series is different: to protect your housekeeper’s job, we have to give her other work, sometimes with a client from our waiting list. A replacement meant to be temporary may then become permanent, and we can no longer guarantee that she will come back to you on your return.

Our tips

  • Summer: tell us about your July and August absences before 30 May, when we plan the summer schedules. After that date, we can no longer guarantee your housekeeper will be back with you on your return.
  • Send us the year's known absences in one go: school holidays, trips, long missions.
  • Keep the visits while you are away whenever you can.
  • Often away? Choose a frequency you can really keep, rather than a weekly slot you cancel often.
See Article 5 of our terms and conditions

Google reviews

Testimonials

Our clients share their experience of our services:

4.2/ 5

from 64 Google reviews

A selection of the most recent 4- and 5-star reviews posted on our Google profiles, updated daily. All reviews can be read on Google.

TS-Watermael, une très grande gentillesse, professionnalisme soignieux et supper rapide : une agence de qualité, une vrai référence! une équipe au top!
Maximilen HerskovicOffice Watermael-BoitsfortG
Rapide et bien fait. L’amabilité de l’accueil est aussi un plus.
Dominique AbriasOffice Watermael-BoitsfortG
Cela fait 3 ans deja que j utilise leurs services pour mon repassage Service rapide efficace economique et bien fait Super contente
Mia VancauwenberghOffice KraainemG
Très bon service !
Aleko & Camilla Lebbink - PilottoOffice KraainemG
Super service, rapide et impeccable et l’accueil est chaleureux. Je recommande.
Axelle HoppeOffice KraainemG
Très rapide et sympa et vêtements bien repassés
Nathalie DemoulinOffice KraainemG
Repassage rapide & grande amplitude horaire !
Jim GraffOffice Watermael-BoitsfortG
excellent service, rien à dire
Jean-Marie van der VaerenOffice Watermael-BoitsfortG