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Report an incident

A broken object, a damaged appliance? It happens. Report it here: you immediately receive a ticket number, and we handle your claim with your housekeeper and, if needed, our insurer.

Make my report

The essentials before you report

3 working days

Report the incident within 3 working days of the visit: the facts are fresh, the evidence intact and your housekeeper can give her account.

The €250 threshold

Below €250, damage is considered an ordinary risk of everyday life and does not lead to an intervention on our part, except in case of serious or intentional fault.

Above it, our insurance

From €250, if we are liable, our insurer steps in (wear and tear deducted). The €250 excess is in principle borne by you; depending on the circumstances, we may cover it.

Don’t repair or throw away

Unless it is urgent, wait for our agreement before having the item repaired, replaced or thrown away: the insurer may want to see it.

Full rules: article 11 of our terms of use. Read article 11

Have these ready they speed everything up

Every missing document means one more exchange with us or the insurer. With everything at hand, your claim moves much faster.

PhotosOf the damage, from several angles. The first thing the insurer asks for.
The purchase invoiceIt establishes the item’s value. Otherwise, the approximate purchase date.
A repair quoteOr the replacement price. You can send it later, quoting your ticket number.
The circumstancesWhat happened, when and how: the more precise your account, the faster the review.

What happens next?

  1. 1You get your ticketAs soon as you submit, a SIN-… number appears and reaches you by email with a summary of your report.
  2. 2We hear your housekeeperShe gives us her account of what happened, an essential part of the file.
  3. 3We review the claimCircumstances, amount, documents: we handle it ourselves or pass it to our insurer above €250.
  4. 4We get back to youYou are told the decision and what happens next. A question? Just reply to the confirmation email.

Your report in 5 steps

Allow 5 minutes. Every field is explained: each piece of information helps handle your claim.

Need help reporting? 02 675 41 03 · hello@ts-bxl.be